Linking Human Resource Management to Pharmaceutical Supply Chain Performance: A Case Study of Drug Distribution in Remote Public Health Systems
Keywords:
Human Resource Management, Drug Distribution, Health Logistics, Pharmaceutical Warehouse, Distribution Effectiveness
Abstract
This study aims to analyze the role of human resource management (HRM) in supporting the effectiveness of drug distribution at the Pharmaceutical Warehouse of the P2KB Health Office in Central Papua Province. A qualitative approach with a case study design was employed. Data were collected through in-depth interviews, observations, and document analysis involving seven key informants, and analyzed using thematic analysis with source and method triangulation. The findings reveal that HRM practices have been implemented functionally but remain suboptimal, particularly in terms of workforce adequacy, workload distribution, and continuous competency development. Human resource competencies and experience contribute significantly to stock accuracy and timely drug distribution. However, geographical constraints, limited infrastructure, and an underdeveloped performance evaluation system hinder the consistency of distribution effectiveness. This study recommends strengthening competency-based HR planning, enhancing technical training in pharmaceutical logistics, and developing a more structured performance evaluation and motivation system to improve drug distribution performance, especially in geographically challenging regions.
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Yin, R. . (2018). Case study research and applications: Design and methods (6th ed). SAGE Publications.
Armstrong, M., & Taylor, S. (2026). Armstrong’s Handbook of Human Resource Management Practice (17th ed.). https://www.koganpage.com/hr-learning-development/armstrong-s-handbook-of-human-resource-management-practice-9781398622081
Bacci, L. A., Mello, L. G., Incerti, T., Paulo de Paiva, A., & Balestrassi, P. P. (2019). Optimization of combined time series methods to forecast the demand for coffee in Brazil: A new approach using Normal Boundary Intersection coupled with mixture designs of experiments and rotated factor scores. International Journal of Production Economics, 212, 186–211. https://doi.org/https://doi.org/10.1016/j.ijpe.2019.03.001
Bandhaso, M. L., Tandiredung, J., Palungan, E., & Sasabone, L. (2023). Pengaruh Pelatihan Terhadap Kinerja Karyawan Pada PT.Cipta Sejati Revolution Makassar. Journal of Marketing Management and Innovative Business Review, 1(1), 35–41. https://doi.org/10.63416/mrb.v1i1.157
Barney, Jay. (1991). Firm Resources and Sustained Competitive Advantage. Journal of Management, 17(1), 99–120. https://doi.org/10.1177/014920639101700108
Bates, I., Patel, D., Chan, A. H. Y., Rutter, V., Bader, L., Meilianti, S., & Udoh, A. (2023). A comparative analysis of pharmaceutical workforce development needs across the commonwealth. Research in Social and Administrative Pharmacy, 19(1), 167–179. https://doi.org/https://doi.org/10.1016/j.sapharm.2022.07.010
Blum, N. U., Haupt, M., & Bening, C. R. (2020). Why “Circular” doesn’t always mean “Sustainable.” Resources, Conservation and Recycling, 162, 105042. https://doi.org/https://doi.org/10.1016/j.resconrec.2020.105042
Creswell, J. W., & Poth, C. N. (2018). Qualitative inquiry and research design: Choosing among five approaches (4th ed). SAGE Publications.
DeNisi, A. S., & Murphy, K. R. (2017). Performance appraisal and performance management: 100 years of progress? Journal of Applied Psychology, 102(3), 421–433. https://doi.org/10.1037/apl0000085
Duwiejua, M., Steele, P., Lalvani, P., Leab, D., Matowe, L., & Moody, J. (2025). Promising Practices in Capacity Development for Health Supply Chains in Resource-Constrained Countries. Global Health, Science and Practice, 13(Suppl 1), e2300208. https://doi.org/10.9745/GHSP-D-23-00208
Firdaus, O. M., Hutahaean, H. A., Carrolin, D., & Amelia, D. (2026). Supply Chain in Healthcare : a Systematic Literature Review. Jurnal Praktik Kesinsinyuran, 3(1), 44–59. https://doi.org/10.25170/jpk.v3i01.7479
Hendren, K., Luo, Q. E., & Pandey, S. K. (2018). The State of Mixed Methods Research in Public Administration and Public Policy. Public Administration Review, 78(6), 904–916. https://doi.org/https://doi.org/10.1111/puar.12981
Indou, M., Ridwan, & Idris, M. (2025). Analisis Pengaruh Disiplin , Motivasi dan Budaya Kerja terhadap Kinerja Pegawai pada Sekretariat DPRD Kabupaten Pegunungan Arfak. Journal of Marketing Management and Innovative Business Review (MARIOBRE), 3(1), 87–94. https://doi.org/10.63416/mrb.v3i1.327
Inggesi, L. M., Rantererung, C. L., & Lambe, K. H. P. (2025). Analisis Motivasi Kinerja dan Lingkungan Kerja terhadap Efektivitas Kerja Pegawai. J-MEBI: Jurnal Ilmiah Mahasiswa Ekonomi Dan Bisnis Indonesia, 1(1), 81–89. https://ojs.ukipaulus.ac.id/index.php/jmebi/article/view/877
Jannat, T., & Arefin, M. S. (2025). Optimizing Human Resource Management Practices in Logistics and Supply Chain Management : A Comprehensive Review and Analysis. International Journal of Research and Innovation in Social Science (IJRISS), 4(5), 4053–4080. https://doi.org/10.47772/IJRISS.2025.905000311
Konduri, N., Rauscher, M., Wang, S.-C. J., & Malpica-Llanos, T. (2017). Individual capacity-building approaches in a global pharmaceutical systems strengthening program: a selected review. Journal of Pharmaceutical Policy and Practice, 10(1), 16. https://doi.org/10.1186/s40545-017-0104-z
Meilianti, S., Smith, F., Fauziyyah, A. N., Masyitah, N., Kristianto, F., Ernawati, D. K., Naya, R., & Bates, I. (2025). A narrative review of pharmacy workforce challenges in Indonesia. Human Resources for Health, 23(1), 10. https://doi.org/10.1186/s12960-024-00967-0
Mentzer, J. T., DeWitt, W., Keebler, J. S., Min, S., Nix, N. W., Smith, C. D., & Zacharia, Z. G. (2001). DEFINING SUPPLY CHAIN MANAGEMENT. Journal of Business Logistics, 22(2), 1–25. https://doi.org/https://doi.org/10.1002/j.2158-1592.2001.tb00001.x
Miles, M. B., Huberman, A. M., & Saldana, J. (2021). Qualitative Data Analysis: A Methods Sourcebook (3rd ed.). SAGE Publications Inc.
Paembonan, R., Ma’na, P., & Halik, J. (2024). Analisis akuntabilitas kinerja keuangan daerah di kantor pelayanan kekayaan negara dan lelang kabupaten biak provinsi Papua. Journal of Marketing Management and Innovative Business Review, 2(2), 1–6. https://doi.org/10.63416/mrb.v2i2.254
Patton, M. . (2015). Qualitative Evaluation and Research Methods. SAGE Publications Inc.
Pereira, V., & Mohiya, M. (2021). Share or hide? Investigating positive and negative employee intentions and organizational support in the context of knowledge sharing and hiding. Journal of Business Research, 129, 368–381. https://doi.org/https://doi.org/10.1016/j.jbusres.2021.03.011
Pookkaman, W., & Mayakul, T. (2026). Harmonizing health logistics: A digital framework for balancing medical cannabis demand and supply. Social Sciences & Humanities Open, 13, 102484. https://doi.org/https://doi.org/10.1016/j.ssaho.2026.102484
Rachman, A. N., Baharuddin, B., & Halik, J. B. (2024). Pengaruh Kompetensi Dan Kesesuaian Peran Terhadap Kinerja Awak Kapal MV.Mutawa.103 Di Abu Dhabi. EKOMA: Jurnal Ekonomi, Manajemen, Akuntansi, 4(1), 3100–3108. https://journal-nusantara.id/index.php/EKOMA/article/view/6435
Randan, F., Todingbua, M. A., & Buku, A. (2025). Efektifitas Pelayanan dan Penyediaan Sarana / Prasarana dalam Meningkatkan Kualitas Pembelajaran Tingkat Sekolah Dasar Dilingkup Dinas Pendidikan Kabupaten Nabire. ECOHOLIC: Jurnal Ekonomi Holistik, 1(1), 101–107. https://ojs.ukipaulus.ac.id/index.php/jeh/article/view/864/712
Rumopa, M., Baharuddin, Halik, J. B., & Lambe, K. H. P. (2025). Improving Ship Crew Job Satisfaction : The Role of Work Environment and Career Development. Journal of Artificial Intelligence and Digital Business (RIGGS), 4(2), 1304–1315. https://doi.org/10.31004/riggs.v4i2.665
Susanti, R., Lambe, K. H. P., & Gunadi, H. (2024). Pengaruh Motivasi, Disiplin dan Lingkungan Kerja terhadap Kinerja Pegawai pada Yayasan Kristen Wamena Kabupaten Jayawijaya. Journal of Marketing Management and Innovative Business Review, 2(2), 47–55. https://doi.org/10.63416/mrb.v2i2.301
USAID. (2021). The Logistics Handbook: A Practical Guide for Supply Chain Managers. https://pdf.usaid.gov/pdf_docs/PA00M1RZ.pdf
Vroom, V. H. (1964). Work and motivation. In Work and motivation. Wiley.
Wafula, F. N., Miriti, E. M., & Goodman, C. A. (2012). Examining characteristics, knowledge and regulatory practices of specialized drug shops in Sub-Saharan Africa: a systematic review of the literature. BMC Health Services Research, 12(1), 223. https://doi.org/10.1186/1472-6963-12-223
Yin, R. . (2018). Case study research and applications: Design and methods (6th ed). SAGE Publications.
Published
2026-06-10
How to Cite
Trifeni, T., Lambe, K. H. P., Agustinus, A., & Lambe, P. T. (2026). Linking Human Resource Management to Pharmaceutical Supply Chain Performance: A Case Study of Drug Distribution in Remote Public Health Systems. Journal of Marketing Management and Innovative Business Review, 4(1), 62-73. https://doi.org/10.63416/mrb.v4i1.465
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Copyright (c) 2026 Tien Trifeni, Kristian Hoegh Pride Lambe, Agustinus Agustinus, Putri Tianda Lambe
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