Does Career Development Foster Organizational Citizenship Behavior? The Mediating Influence of Job Satisfaction
Keywords:
career development, job satisfaction, organizational citizenship behavior, social exchange theory, SEM-PLS
Abstract
This study investigates the relationship between career development, job satisfaction, and organizational citizenship behavior (OCB) by testing the mediating role of job satisfaction. Using a quantitative explanatory design, data were collected from 100 permanent employees of PT Bank Rakyat Indonesia in Bekasi and analyzed with Structural Equation Modeling–Partial Least Squares (SEM–PLS). The findings reveal that career development has a strong and positive effect on job satisfaction but does not directly influence OCB. Instead, job satisfaction significantly predicts OCB and mediates the relationship between career development and OCB. These results emphasize that career development initiatives can only foster citizenship behaviors when they enhance employees’ satisfaction with their jobs. Theoretically, the study strengthens Social Exchange Theory by highlighting job satisfaction as a critical attitudinal mechanism. Practically, the results suggest that organizations should align career development programs with employees’ psychological needs to increase satisfaction and, consequently, stimulate extra-role behaviors. Future studies are encouraged to extend the analysis across industries and adopt longitudinal designs to validate the causal pathways identified.
References
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Weng, Q., & Hu, B. (2009). The structure of career growth and its impact on employees’ turnover intention. Industrial Engineering and Management, 14(1), 14–21. https://doi.org/10.3969/j.issn.1004-6062.2009.01.004
Chen, S., Jiang, H., Xu, J., & Zhang, T. (2023). The impact of career development on job satisfaction and turnover intention: A meta-analytic review. Frontiers in Psychology, 14, 1165439. https://doi.org/10.3389/fpsyg.2023.1165439
Chernyak-Hai, L., Furedi, A., Lavy, S., & Tziner, A. (2024). Perceived organizational support, developmental prospects, and organizational citizenship behavior: The mediating roles of hope and affective commitment. Current Psychology, 43(1), 118–132. https://doi.org/10.1007/s12144-022-02949-0
Cropanzano, R., & Mitchell, M. S. (2005). Social exchange theory: An interdisciplinary review. Journal of Management, 31(6), 874–900. https://doi.org/10.1177/0149206305279602
Fan, Y., Wang, Y., Zhang, L., & Wang, Y. (2025). Career development opportunities and organizational citizenship behavior in healthcare: The mediating role of job resources. BMC Health Services Research, 25(1), 114. https://doi.org/10.1186/s12913-025-12345-x
Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2019). When to use and how to report the results of PLS-SEM. European Business Review, 31(1), 2–24. https://doi.org/10.1108/EBR-11-2018-0203
Huo, Y., Li, J., & Zhou, E. (2021). The impact of career satisfaction on job satisfaction: The moderating role of personality traits. Frontiers in Psychology, 12, 631253. https://doi.org/10.3389/fpsyg.2021.631253
Ilies, R., Fulmer, I. S., Spitzmuller, M., & Johnson, M. D. (2009). Personality and citizenship behavior: The mediating role of job satisfaction. Journal of Applied Psychology, 94(4), 945–959. https://doi.org/10.1037/a0013329
Kaur, P., & Mittal, A. (2021). Meaningful work and organizational citizenship behavior: Role of job satisfaction and work engagement. International Journal of Productivity and Performance Management, 70(2), 307–323. https://doi.org/10.1108/IJPPM-04-2019-0174
Keltu, M., Sofan, A., & Gultom, P. (2024). Human resource development practices and faculty job satisfaction in Indonesian higher education institutions. International Journal of Educational Management, 38(3), 543–557. https://doi.org/10.1108/IJEM-07-2023-0321
Li, J., Zhang, Y., & Liu, X. (2024). Job satisfaction and organizational citizenship behavior: A multi-level analysis. Frontiers in Psychology, 15, 1356721. https://doi.org/10.3389/fpsyg.2024.1356721
Liu, W., Sha, B., & Yu, H. (2022). Developmental HR practices and employees’ organizational citizenship behavior: The mediating role of career self-management. Asia Pacific Journal of Human Resources, 60(4), 987–1009. https://doi.org/10.1111/1744-7941.12305
Liu, X., Zhang, X., & Wang, T. (2023). Social network centrality, job satisfaction, and organizational citizenship behavior among nurses: A structural equation modeling approach. BMC Nursing, 22, 211. https://doi.org/10.1186/s12912-023-01245-7
Locke, E. A. (1976). The nature and causes of job satisfaction. In M. D. Dunnette (Ed.), Handbook of Industrial and Organizational Psychology (pp. 1297–1343). Chicago: Rand McNally.
Organ, D. W. (1988). Organizational citizenship behavior: The good soldier syndrome. Lexington Books.
Shang, Y., Li, C., & Diao, H. (2021). Career growth, organizational citizenship behavior, and leader–member exchange. Social Behavior and Personality: An International Journal, 49(7), e10351. https://doi.org/10.2224/sbp.10351
Shiri, R., Sutinen, J., & Karppinen, H. (2023). Continuing professional development, job training, and job satisfaction: A systematic review. Human Resource Development Review, 22(3), 245–267. https://doi.org/10.1177/15344843231155060
Sridadi, T. (2024). Proactive personality, job satisfaction, and organizational citizenship behavior: The mediating role of satisfaction and commitment. Employee Relations, 46(2), 415–432. https://doi.org/10.1108/ER-01-2023-0057
Suma, P., Shenoy, P., & Karkera, N. (2025). Competency development, subjective career success, and organizational citizenship behavior: Evidence from IT professionals. Journal of Career Development. Advance online publication. https://doi.org/10.1177/0894845325134567
Udayar, S., Rossier, J., & Maggiori, C. (2024). Career progression and job satisfaction: A longitudinal analysis. Journal of Vocational Behavior, 145, 103819. https://doi.org/10.1016/j.jvb.2024.103819
Weng, Q., & Hu, B. (2009). The structure of career growth and its impact on employees’ turnover intention. Industrial Engineering and Management, 14(1), 14–21. https://doi.org/10.3969/j.issn.1004-6062.2009.01.004
Published
2025-12-10
How to Cite
Kusumawardhani, G., Syailendra, S., & Yuliani, T. (2025). Does Career Development Foster Organizational Citizenship Behavior? The Mediating Influence of Job Satisfaction. Journal of Marketing Management and Innovative Business Review, 3(2), 127-138. https://doi.org/10.63416/mrb.v3i2.404
Section
Articles
Copyright (c) 2025 Grace Kusumawardhani, Siera Syailendra, Tutik Yuliani
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